Fundraising on Neighbourly: setting up and receiving donations

This article explains how fundraising works on Neighbourly — both for charities setting up to receive donations and for members of the public making donations.

I am a charity — how do I set up public fundraising?

Registered charities and CICs are eligible to fundraise from members of the public via the Individual Donations feature. To get set up:

• Create or log in to your Neighbourly page
• Go to your dashboard, click the Settings icon next to your page, then click the Individual donations section
• Connect or set up a Stripe payment account
• Go to neighbourly.com/myfundraising/managing and click 'Create fundraising pot'
• Fill in the details, add a photo, and publish

Approval normally takes around 3 working days. Once approved, share your pot via social media using the share icons on the page.

I am a charity — when will I receive funds?

Public donations appear in your Stripe account (minus the 5% fee) immediately. The first bank transfer is made seven days after your first donation, then on a seven-day rolling basis.

I am a member of the public — how do I donate?

Find the charity's Neighbourly page and click on their fundraising pot. You will need your name, email address, card details, and postal address if including a Gift Aid declaration. You must be aged 16 or above. You can choose to donate anonymously.

Can I add a cash or cheque donation to a fundraising pot?

Yes — charities can log cash or cheque donations manually. Go to the relevant fundraising pot and click 'Add money raised'. If the donation is from a company you have a Neighbourly relationship with, you can associate it with that company and they will receive a notification.