Getting approved for surplus food collections: charities and individuals

This article explains how to get approved to collect surplus food on Neighbourly. The process differs depending on whether you are a charity or an individual.

I am a charity — how do I get approved?

To apply as a charity:

• Create or log in to your Neighbourly page and ensure it includes your charity number, service details, food distribution model, and community impact information
• Upload a current Level 2 Food Hygiene Certificate (dated within the last 3 years) or provide a link to your FSA rating (must be level 3 or above)
• Include recent press coverage and social media links demonstrating your community work

Once submitted, the vetting team aims to review your application within 1 week, though this may take longer during busy periods. After approval, wait 24 hours then check for available collection slots at neighbourly.com/myinkind/goodcause/scheduleslots. Do not collect from stores until you have received a confirmation email and a notification that a donation is available.

I am an individual — how do I become a Surplus Saviour?

Members of the public can collect surplus food as a Surplus Saviour. To apply:

• Create a Neighbourly account
• From your home dashboard, scroll to 'Surplus Saviour collections' and click 'More info'
• Click 'Activate' and agree to the Individual Collector Agreement, Food Safety Agreement, and Platform Expectations
• Click 'Apply for slots' to apply for collections in your local area

The team will review your application and notify you by email, typically within a week.

How do I get a food hygiene certificate?

Search online for 'Level 2 Food Safety and Hygiene training' or ask your local council. Short courses are available online and can be completed in 2–3 hours.